Return Policy – Factore Group

At Factore Group, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

 Return Conditions:

  • You have 30 calendar days from the date of delivery to request a return.

  • Items must be unused, in their original condition, and in the original packaging.

  • Proof of purchase (order number, receipt, or screenshot) may be required.

 How to Return a Product:

  1. Contact us at [your-email@factoregroup.com] or through our store platform.

  2. We’ll provide you with return instructions.

  3. Once we receive and inspect the item, we’ll process a refund or exchange, based on your preference.

Refunds:

  • Refunds will be issued to the original payment method.

  • You’ll receive a confirmation email once the refund has been processed.

  • Depending on your bank or payment provider, it may take 5–10 business days to reflect in your account.

 Non-Returnable Items:

  • Final sale or clearance items (unless defective).

  • Products that have been opened, used, or damaged due to misuse.



Unauthorized Seller Disclaimer – Factore Group

At Factore Group, we are committed to full transparency with our customers. Please note the following:

  1. We are not an authorized reseller or distributor.
    Our company operates independently and is not affiliated with, endorsed by, or officially authorized by any brand or manufacturer whose products may be offered through our platform.

  2. Limitation of liability.
    By purchasing through Factore Group, customers acknowledge that we do not provide official manufacturer warranties, return policies, or technical support. For issues related to product warranties or brand-specific services, please contact the brand directly.

  3. Transparency and commitment.
    Our goal is to offer high-quality products at competitive prices, paired with excellent customer service. However, we do not hold any formal representation or distribution agreement with the brands we offer.

  4. Additional information.
    If you have questions about a product’s origin or official support options, feel free to reach out to us at contac@factoregroup.com.